Letterhound Privacy Policy
Effective date: October 11, 2026
Letterhound ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and share personal information when you visit letterhoundtx.com, contact us, or use our direct mail, digital marketing, and AI consulting services. It also explains how to contact us about your information.
Information we collect
Information you provide. Our contact form collects your first and last name, email address, phone number, and message. When you request or purchase services, we may also receive your business details, mailing address, project materials, billing information, correspondence, and other information you choose to provide.
Website information. Our website provider and related tools may automatically collect your IP address, device and browser information, pages visited, referring website, and the dates and times of visits. Cookies and similar technologies help operate the site, protect it, and understand how it is used.
Campaign information. Depending on the project, we may receive customer or prospect lists, postal addresses, contact details, service history, audience selection criteria, and campaign response information. This information may come from clients, mailing list providers, public sources, or interactions with campaign materials, such as QR codes and landing pages.
Please do not submit Social Security numbers, medical records, payment card details, or other sensitive information through our general contact form.
How we use information
We use information to respond to inquiries, prepare proposals, provide and support services, manage billing, and communicate about projects. For direct mail and digital marketing, this can include selecting audiences, checking mailing addresses, personalizing materials, coordinating printing and delivery, and measuring campaign activity.
We also use information to improve our website and services, protect against misuse, maintain business records, and meet legal obligations. Where permitted, we may send information about Letterhound services or offers. You can ask us to stop marketing communications at any time.
How we share information
We share relevant information with providers that help us perform the activities described in this policy. These may include website and cloud hosting providers, customer management and communication platforms, payment processors, printing and mailing providers, address verification services, marketing fulfillment providers, analytics services, and AI software providers.
For example, a mailing provider may receive names, postal addresses, and information needed to personalize a mail piece. A marketing provider may receive campaign contacts and response data. We limit disclosures to what is reasonably needed for the work.
We may also disclose information when required by law, to protect legal rights or prevent fraud, to professional advisers, or in connection with a business sale or reorganization subject to appropriate protections.
We do not sell or rent information submitted through our contact form to other businesses for their own marketing. Information used to fulfill client campaigns is handled as described in this policy and the applicable service agreement.
Client lists and customer information
When we process personal information on behalf of a client, we do so to provide the agreed services and follow the client's instructions, subject to applicable law. We do not use a client's customer list to promote Letterhound or another client's business without authorization and any consent required by law.
Clients are responsible for having the authority to provide information and for supplying any notices or obtaining any consent required for their campaigns. If your information was provided by one of our clients, contact that business about its privacy practices. You may also contact us, and we will help route your request as appropriate.
AI tools and consulting
Our work may involve AI tools used for drafting, analysis, or workflow automation. Depending on the project, these tools may process information you provide or authorize us to access. Their handling of that information depends on the provider, account settings, and applicable service terms.
During consulting sessions, we may view information you share on screen or through connected tools. Share only information needed for the work. Data retention and any use for model training depend on the provider's terms and account settings. When work takes place in accounts you control, you can manage permissions and privacy settings directly with the provider.
Cookies and website services
Our website is hosted on Wix. Wix and services connected to the website may use cookies or similar technologies for security, functionality, and site measurement. You can manage cookies through your browser settings and any cookie preference controls available on the website. Blocking cookies may affect some site features.
For information about Wix's practices, visit https://www.wix.com/about/privacy. Third-party websites or services linked from our site have their own privacy policies.
Marketing choices
You can unsubscribe from marketing emails through the unsubscribe link, where provided, or request removal using our contact page. We may still send messages needed to respond to your inquiry, manage an active project, or address billing.
To request removal from a Letterhound mailing campaign, contact us with the name and mailing address shown on the piece. If the mailing was sent for a client, identify the advertised business so we can route the request. Removal requests may not stop materials already printed or mailed. Submitting a phone number through our contact form does not, by itself, provide consent to automated marketing texts.
Information retention and security
We retain personal information for as long as reasonably needed to provide services, maintain required business and tax records, resolve disputes, and meet legal or contractual obligations. Retention depends on the type of information, the purpose for collecting it, and applicable requirements. We may retain limited suppression records to honor requests not to receive marketing.
We use reasonable administrative and technical safeguards appropriate to the information we handle. No internet transmission or storage system is completely secure. Our service providers may process information in the United States or other countries where they operate.
Your privacy requests
You can contact us to request access to, correction of, or deletion of your personal information. Depending on where you live and which laws apply to our activities, you may also have rights to obtain a portable copy, opt out of sales, targeted advertising or certain profiling, and appeal a denied request.
Submit a request at https://www.letterhoundtx.com/contact and begin your message with "Privacy request." We may need to verify your identity or an authorized representative's authority. We will respond within the time required by applicable law, explain any applicable exceptions, and will not discriminate against you for exercising protected rights.
To appeal a denied request, use the same contact page and begin your message with "Privacy appeal." If applicable, you may also submit a complaint to your state attorney general, including the Texas Attorney General at https://www.texasattorneygeneral.gov/consumer-protection.
Privacy for children
Our website and services are intended for business owners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
Changes to this policy
We may update this policy as our services or practices change. Updates will appear on this page with a revised effective date. We will provide additional notice or obtain consent when required by law.
Contact us
For privacy questions or requests, contact Letterhound through https://www.letterhoundtx.com/contact. Include "Privacy request" at the beginning of your message.